Deliveries and Returns

1 - SHIPPING COSTS


 FRANCE

Mondial Relay delivery

  • Offered free with any order of €50 or more.
  • For all orders between €0 and €49.99, the delivery fee applied is €3.90.

Standard Delivery (Colissimo)

  • Offered free with any order of €50 or more.
  • For all orders between €0 and €49.99, the delivery fee applied is €4.90.

EUROPEAN UNION:
 (Germany, Andorra, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Vatican City State, Finland, Greece, Hungary, Isle of Man, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, United Kingdom, San Marino, Slovakia, Slovenia, Sweden, Czech Republic.)

Standard Delivery (Colissimo)

  • Offered free with any order of €50 or more.
  • For all orders between €0 and €49.99, the shipping cost applied is €8.90.

UNITED STATES, CANADA, UNITED KINGDOM, SWITZERLAND, NORWAY & REST OF THE WORLD
 Standard Delivery (Colissimo)

  • Free for all orders over €100
  • For all orders between €0 and €99.99, the shipping cost is €15.90.


2 - DELIVERY TIME


 We offer 2 types of delivery.
Deliveries are made Monday through Friday. The delivery time for your order begins upon sending the shipping confirmation email.

Please note that order preparation time (between 1 and 2 business days) is added to the delivery times below. We do our best to ship orders placed before noon on the same day, but during peak periods such as Christmas, Mother's Day, and Valentine's Day, delivery times may be extended to 3 to 4 business days.


 IN FRANCE
Mondial Relay Delivery
 Your order will be delivered directly to the collection point of your choice within 3 working days from dispatch via Mondial Relay.
The delivery time for your order starts from the date the shipping confirmation email is sent.


Standard delivery (Colissimo)
Your order will arrive at your home within 2 to 3 business days from dispatch via Colissimo. Deliveries are made Monday to Saturday.
The delivery time for your order starts from the date the shipping confirmation email is sent.


EUROPEAN UNION:
 (Germany, Andorra, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Vatican City State, Finland, Greece, Hungary, Isle of Man, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, United Kingdom, San Marino, Slovakia, Slovenia, Sweden, Czech Republic.)


Standard delivery (Colissimo)
Your order will arrive at your home within 3 to 5 business days from dispatch via Colissimo. Deliveries are made Monday through Saturday.
The delivery time for your order starts from the date the shipping confirmation email is sent.


UNITED STATES, CANADA, UNITED KINGDOM, SWITZERLAND, NORWAY & REST OF THE WORLD

Standard delivery
Your order will be delivered to your home within 5 to 7 business days from dispatch via Colissimo. Deliveries are made Monday through Saturday.
The delivery time for your order starts from the date the shipping confirmation email is sent.

3 - RETURN

In accordance with Articles L.221-5 et seq. of the Consumer Code, the Customer has a period of 14 days from the date of delivery of the Order to return any new and unopened product, in its original packaging, with its cellophane and in perfect condition (any damaged, incomplete, or defective product or whose packaging is damaged will not be accepted), to request a refund without penalty.

The Customer must therefore place the undamaged packaging containing the product inside suitable packaging, to which the return label will be affixed, before shipping it via postal services. The Customer must also include a copy of the invoice or any other document that identifies the Order in question and its holder.

The return of the Product is at the Customer's own risk. If the package is lost, stolen, or damaged during the return process, Zenogati reserves the right to refuse a refund for the returned product(s).

Only the customer identified as such with Zenogati may exercise this right, to the exclusion of any other person, and in particular the recipient of the delivery. Please email us at contact@zenogati.com to obtain a return address.


4 - CUSTOMS DUTIES

All our orders are shipped from France. Therefore, some destinations outside the European Union may apply customs duties when importing French products.

Please note that when ordering from a foreign website, the customer is considered the importer of the products subject to these customs duties. Therefore, it is your responsibility to inquire about the import regulations for products in your country of delivery and to pay any import taxes levied by customs. Zenogati cannot be held liable for any import fees associated with an order.

Delays in delivery due to customs clearance cannot give rise to damages.



5 - ORDER TRACKING


You can track the progress of your order using your "Tracking Number" provided by email upon confirmation of shipment of your order (sometimes confirmation emails are delayed or filtered to avoid spam, but this should be easy to resolve).

With this tracking number, you can log in to the website of the carrier you selected when placing your order. There you can track your shipment.

Mondial Relay - https://www.mondialrelay.fr/suivi-de-colis/
Colissimo (La Poste) - https://www.laposte.fr/professionnel/outils/suivre-vos-envois

You can do the same to find out the estimated delivery date of your order.

If your tracking number is not working, you can contact us at contact@zenogati.com for more information.


We invite you to check the apparent condition of the products upon delivery. 

If you notice any anomalies (damage, missing product compared to the delivery note, damaged or broken package or product, open package, etc.) during delivery and in the presence of the delivery person, you must follow the procedure by reporting the damage or omissions observed and making any claim or reservation within 24 hours.
You can also refuse the delivery by immediately reporting the problem to the delivery driver.